Salon Policies

Please provide 24+ hours notice if you must cancel. If 24 hours is not provided, there will be a fee of $20 per service booked (Truebrow™ natural eyebrows treatment + Bio gel nails manicure =$40 fee) that will be required to be paid before your next appointment can be scheduled.

If you don’t show up to your appointment or call/text within at least 2 hours of your appointment, it will be considered a “no call/no show” and a fee for your entire service will be due before your next appointment can be booked. 

I will always try to accommodate you if you're running behind, stuck in traffic, etc. If you know you are going to be late, please call or send me a message to let me know so we can adjust accordingly. 15+ minutes of lateness might not allow enough time for your appointment and cut into the next guest's time, therefore your appointment will be rescheduled.

If you are having challenges with your cut or color, let me know within 7 days of your visit. Nails will be 5 days from your visit and I'm glad to correct the issue at no additional charge for all services performed by me. After all, attempts have been made to correct the issue, and you are still not satisfied then you will be issued a 50% refund. Change of mind is not considered part of an issue. NOTE: Blonding may take multiple sessions to maintain hair integrity.

Purchase from the Salon: 

If you purchase retail that you are unsatisfied with, I will accept retail exchanges at full credit for 15 days from your initial purchase.

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Online Store: Please check the Policy from the online store you purchased retail from.

If you are not satisfied with your order from Waterlily Salon LLC, you have 15 days from the original shipped date to bring your unopened or gently used items to the salon. You may be required to show your packing slip or shipping confirmation email for the stylist to process your return. Please note that shipping charges on your original order will not be refunded.

6800 Caine Road

Columbus, OH 43235, US

1(614) 356-7278

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